Welcome to Shoes Stories Shop’s FAQ section, where we answer your most common questions about our premium footwear, global shipping, and exceptional customer service. Our goal is to make your shopping experience as seamless as our delivery promise.

About Our Products

What types of shoes do you specialize in?
We curate timeless collections of premium footwear including Boat Shoes, Loafers, Oxfords, Slippers, and Sneakers & Athletic Shoes. Each pair is selected with the same attention to detail we apply to our shipping process.
Are your shoes suitable for professional settings?
Absolutely! Our Oxfords and Loafers are particularly favored by professionals worldwide for their polished appearance and enduring quality. Many customers choose them for important presentations and business occasions.
Do you offer wide or narrow width options?
Currently, we offer standard widths for most styles. If you’re between sizes or have specific fit concerns, we recommend reviewing our sizing charts carefully or contacting our style consultants at [email protected] for personalized advice.

Ordering & Payments

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Your security is paramount. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Do you offer gift wrapping or special packaging?
While we don’t offer traditional gift wrapping, every order comes in our premium packaging that showcases the craftsmanship of your footwear beautifully—perfect for gifting.

Shipping & Delivery

Where do you ship?
We ship worldwide from our Maryland headquarters, excluding certain remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
What are my shipping options?
We offer two thoughtful shipping solutions:
– Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
– Free Shipping (Orders $50+): Via EMS, arriving within 15-25 business days after dispatch
How long does order processing take?
Our warehouse team begins processing every order within 1-2 business days with the same care we apply to selecting our footwear collections.
Will I receive tracking information?
Yes! We email tracking details immediately after dispatch. As James from London shared: “The tracking updates made it easy to plan for my new loafers’ arrival—they came exactly when promised!”

Returns & Exchanges

What is your return policy?
We offer 15-day returns from the delivery date. Simply contact our style consultants at [email protected] to initiate your return—whether shipping back to our Glen Burnie headquarters or using our international return partners.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. Our team will guide you through the most cost-effective return option for your location.
How long do refunds take to process?
Once we receive your returned items, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.

Customer Service

How can I contact customer service?
Our style consultants are available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our Maryland headquarters operates Monday-Friday, 9AM-5PM EST. While our website is always open for your footwear stories to begin!
Do you have a physical store?
Currently, we operate exclusively online from our location at 6460 Lacrosse Lane, Glen Burnie, US 21061, allowing us to focus on delivering exceptional quality and service to customers worldwide.

Didn’t find the answer you need? Our style consultants are always happy to help at [email protected]. Your perfect pair awaits at Shoes Stories Shop—where timeless style meets thoughtful service.